Welcome to Aqva.co.uk, an online shopping products & service provided by Tiles N Baths Ltd. In using the Aqva.co.uk service, you are deemed to have accepted the terms and conditions listed below. We reserves all the rights, at any time, to alter, update, modify, these terms of use. You are advised to read the terms & conditions carefully. Please note that verbal and/or electronic acknowledgments do not constitute order confirmation or order acceptance.

Regarding the defective products, we have a process whereby the returned product will be examined by us and you will be notified about your refund within a reasonable period of time via e-mail.

The refund due to you will be processed by us as soon as possible, in any case, within 14 days from the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product/s. Product/s returned by you because of a defect not caused by you or your servant or agent will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the product/s to us.

Product/s damaged in transit must be noted as ‘damaged’ at the time of delivery, documented on the delivery note and delivery refused. It is the responsibility of the customer to check the Products for damage with the delivery driver, and to notify us of any damages within a reasonable period.